FAQ

General Questions

Q: What is ValCollections.shop?
A: ValCollections.shop is an online store specializing in Valorant-inspired knives, and other unique items for Valorant fans and collectors.

Q: Are your products official Riot Games merchandise?
A: No, our products are inspired by Valorant but are not officially licensed by Riot Games. We design and produce high-quality, fan-made collectibles.

Q: Who can buy from your store?
A: Our store is open to Valorant fans worldwide! However, please check your local import regulations before ordering.


Orders & Shipping

Q: How can I place an order?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout.

Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping times and costs vary depending on your location.

Q: How long does shipping take?
A: Delivery times depend on your country and shipping method. Standard shipping typically takes 2-4 weeks, while express options may be faster.

Q: Can I track my order?
A: Yes, we provide tracking information once your order has been shipped.


Payments & Security

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods listed at checkout.

Q: Is my payment information secure?
A: Absolutely! We use encrypted payment gateways to ensure all transactions are safe and secure.


Returns & Refunds

Q: Do you accept returns or exchanges?
A: We accept returns for defective or damaged items within 7 days of delivery. Please contact us with proof of damage to initiate a return.

Q: Can I cancel my order?
A: Orders can only be canceled within 24 hours of purchase. After that, they are processed for shipping.


Product Information

Q: Are the knives real or just collectibles?
A: Our knives are high-quality replicas inspired by in-game models. not sharp, while others are purely for display—please check product descriptions.

Q: What materials are used in your jewelry?
A: Our jewelry silver plated.

Q: Will the colors fade over time?
A: No, our products are designed to be long-lasting, but proper care is recommended to maintain their quality.


Contact & Support

Q: How can I contact customer support?
A: You can reach us via email  or through our website’s contact form.

Q: Do you offer discounts or promotions?
A: Yes! Follow us on social media and subscribe to our newsletter to get updates on discounts and special offers.